Privacy Policy

We collect the following personal data:

• Identity information: name, first name
• Contact information: email address, phone number, postal address
• Order information: order history, delivery addresses, billing addresses
• Connection data: IP address, browser type, pages visited

Your data is used to:

• Process and ship your orders
• Manage your customer account
• Send order confirmations and delivery tracking
• Respond to your requests and questions
• Improve our services and website
• Comply with our legal obligations

Data processing is based on:

• Contract execution: data necessary to process your orders
• Legal obligation: data required for invoicing and accounting
• Legitimate interest: website improvement and security
• Consent: for marketing communications (if applicable)

Your data is kept for:

• Customer account data: 3 years after the last activity
• Order and invoice data: 10 years (legal obligation)
• Connection logs: 1 year
• Cookies: maximum 13 months

In accordance with GDPR, you have the following rights:

• Right of access: obtain a copy of your personal data
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure: request deletion of your data
• Right to restriction: limit the processing of your data
• Right to data portability: receive your data in a structured format
• Right to object: object to certain processing

To exercise these rights, contact us at: contact@biomasa-forestalsl.com

You may also file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés).

Our website uses cookies to:

• Essential cookies: necessary for website operation (session, cart)
• Functional cookies: remember your preferences (language, display)
• Analytics cookies: understand how visitors use the site

You can manage your cookie preferences through your browser settings.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically.